Before we begin, enter your:
I clearly explain the reasons for my decisions
I offer suggestions that get right to the point
I express my appreciation when they do something well
I describe possibilities in ways that encourage them to share my enthusiasm and commitment
I give them the time and attention they need to get their points across
I ask them for the reason for their decisions
I communicate my understanding by paraphrasing what they have said
I communicate my understanding of how a situation makes them feel