When you sense that someone is having strong feelings, you know exactly what to do. You acknowledge their feelings in a non-judgmental and caring manner, and change your language depending on the person and situation.
To improve your communication skills, considering trying the following Styles:
The next time someone is having feelings, AskGaining clarity from others about what they think, feel, and want. for their suggestions as to how you could help. Then use the PrescribeUsing clear, concise terms to focus on what you suggest, need, or expect from another person. style, to focus on the actions they will find most supportive.